Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EasyShop34 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easyshop34.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pack is light, no thread missing or loose, haven’t tested on tail yet though.
Great backpack. Very light. Only there was no rubber band on the net.
Comfortable and Lightweight. It appears to be very packable for fall season hiking and camping. The hip belt has quite a bit of padding. I don't notice the weight but it might add stability. You could add more clothes and gear easily with the roll top. Side straps to hold tent poles securely and big pockets. Excellent quality for the price.
This pack is awesome and the shipping was fast! I’d order from them again.
I liked the backpack. Roomy, backpack capacity is easily adjustable with a twist top. Put a Bundeswehr mat inside as a hard back, but it seems that the backpack can keep its shape without it. Liked the brand's philosophy described on the label-to make lightweight equipment available to everyone in the world
I can’t believe how good the quality of this bag is. Took it for a backpacking trip and it worked incredibly well, was one of the first trips that my back didn’t ache afterward… the fit was great and the sleeping pad being used as a frame was incredibly comfy. Highly recommend.
Very good and lightweight
Thank you, the backpack is excellent, the faxels look weak at the neck, the belt is cool, the pockets are large. the shoulder straps are very good. very light. Love it
Absolutely stunned with the quality for the price compared to the competition. The fabrics seems quite resistant, light, and can hold more than enough for self-driving to plus 3 days. With the addition of the mattress as back protection, comfort is good despite the 11kg of bag loading included. Very effective lower back support. I'm gonna take one for the Lady😁
Backpack transformer. Do not look at 40 liters-you can squeeze it up to twenty liters calmly (who needs it) very conveniently! But in fact it can be huge)))) There all 60 liters can be stuffed if desired-an ideal backpack!
Beautiful. Very convenient to use
Awesome pack. Bought it on a lark and honestly is really high quality. For real like an REI product.
Well received on time
good bag, my wife loves it! lighter than her old bag. and seems waterproof too.
Arrived at time, it looks like very good. I have not used it yet.
I 've never had such an easy backpack and other equipment. In the photo a backpack with a tent, a sleeping bag, a rug, a gas system and a hammock. A couple more things, a havchik, a first aid kit and a fly go... I recommend to purchase. Quality and weight were very pleased. The first photo shows a yoga cube for scale. Happy, like an elephant😎